Privacy Policy

Privacy Policy

Introduction

Welcome to https://insurance-adjuster-liaison.collision-talk.com (referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information in adherence to various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) of the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Common Cause Data Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://insurance-adjuster-liaison.collision-talk.com.
  2. Any applications, software, or services offered through our platform.
  3. Interactions between users and our websites linked to this Privacy Policy.
  4. Communications initiated by us, such as emails, calls, texts (SMS), or newsletters.

Please note that this policy does not extend to third-party platforms, apps, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using external services.

Processing Activities

This Privacy Policy guides our practices when:

  1. You use any of our applications or services as an authorized user.
  2. You visit or interact with our websites.
  3. We communicate with you via phone, email, or text messages.

Personal Data Collection

We collect various categories of personal data, including but not limited to:

  1. Account Information: Details related to your account creation and management, such as usernames and passwords.
  2. Payment Information: Credit card details and billing addresses for processing transactions.
  3. Financial Information: Bank account numbers or other financial records required for services or payments.
  4. Purchase Information: Data about products or services you’ve bought from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and browser types to enhance user experience.
  6. Location Data: Geographic coordinates when you access our services on mobile devices.
  7. Feedback: Comments, reviews, or survey responses provided by users.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels.
  9. Product Information: Preferences, ratings, and customization choices related to our products.

We gather this information through various methods: user input forms, account settings, browsing activities, automatic tracking technologies (like cookies), and third-party data providers.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities like login and access to secure areas of our site.
  • Preference Cookies: Remember user preferences, such as language settings and display choices.
  • Analytics Cookies: Track website usage metrics to understand how users interact with our content.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing them to control their tracking preferences.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize the information. Here’s a breakdown:

  1. Account-related Data: Retained until your account is inactive for an extended period.
  2. Transaction Records: Kept for financial and legal compliance purposes (up to 7 years).
  3. Customer Support Interactions: Stored for customer service and reference (up to 5 years).
  4. Analytics and Research Data: Aggregated and anonymized after conversion into non-identifiable information (permanently retained for internal analysis).

Security Measures

We have implemented robust security measures to protect your personal data:

  • Encryption of data at rest and in transit to safeguard sensitive information.
  • Engagement of secure third-party service providers to process data on our behalf.
  • Regular security audits and updates to comply with evolving privacy standards.

Children’s Privacy

Our services are not intentionally designed for children under 18 years old, and we do not knowingly collect personal data from minors. If you believe we have collected information about a child, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights (depending on your location)

As a user, you may have certain rights regarding your personal data:

  • Access: The right to request access to your stored information.
  • Rectification: Requesting corrections or amendments to inaccurate data.
  • Erasure/Right to be Forgotten: Asking for the deletion of your data in specific circumstances.
  • Restriction: Limiting the use or processing of your data.
  • Portability: Receiving a copy of your data in a structured format, and transferring it to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your privacy rights.

To exercise these rights or file complaints/appeals, please contact our Data Privacy Team at the details provided below. We will respond within a reasonable timeframe as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated revision date. We encourage users to review this policy periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

  • Email: [email protected]
  • Mail: Insurance Adjuster Liaison, Privacy Policy Inquiries, [Your Address]

We value your trust in our privacy practices and are committed to protecting your data.